Data Management Policy
Policy Owner: LucasJarvis Luong
Effective Date: 25.01.03.2025
Purpose
To ensure that information is classified, protected, retained and securely disposed of in accordance with its importance to the organization.
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Requests for an exception to this policy must be submitted to the COO CTO/CIO for approval.
Violations & Enforcement
Any known violations of this policy should be reported to the COOCIO/CTO. Violations of this policy can result in immediate withdrawal or suspension of system and network privileges and/or disciplinary action in accordance with company procedures up to and including termination of employment.
Version | Date | Description | Author | Approved by |
1.0 | 01.03.2025 | First Version | Lucas |
APPENDIX A - Internal Retention and Disposal
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APPENDIX B - Data Retention Matrix
System or Application | Data Description | Retention Period |
Tekai SaaS Products | Customer Data | Up to 60 days after contract termination |
Tekai AutoSupport | Customer instance and metadata, debugging data | Indefinite |
Tekai Customer Support Tickets | Support Tickets and Cases | Indefinite |
Tekai Customer Support Phone Conversations | Support Phone Conversations | Indefinite |
Tekai Security EventData | Security and system event and log data, network data flow logs | On-Premise - Indefinite AWS Instance - 1 year |
Tekai VulnerabilityScan Data | Vulnerability scan results and detection data | 6 monthshost (asset) data is retained until removed and purged |
Tekai Customer Sales | Opportunity and Sales Data | Indefinite |
Tekai QA and TestingData | QA, testing scenarios and results data | Indefinite |
Security Policies | Security Policies | 1 year after archive |
Temporary Files | AWS /tmp ephemeral storage | automatically when process finishes |