...
Business Continuity and Disaster Recovery (BC/DR)
Policy Owner: LucasJarvis (Hai) Luong
Effective Date: 01.03.2025s
...
In the event of a loss of availability of a hosting service provider, the COO CIO/CTO will confer with the Principal Engineer Technical Lead to determine an appropriate response strategy.
...
Key contacts shall be maintained on the on-call schedule and key contacts: https://docs.google.com/document/d/1pSbFid4SvulO4qpS9X38vRbSQikxBaJDpBcpYiJCovY/edit? usp=sharing
- CIO: Jarvis Luong (jarvis@tekai.fi | 0505519989)
- CTO: Hieu Nguyen (hieu@tekai.fi | 0458465768)
Roles and Responsibilities
Role | Responsibility | ||
|---|---|---|---|
Principal EngineerTechnical Lead | The Principal Engineer Technical Lead shall lead BC/DR efforts to mitigate losses and recover the corporate network and information systems. Departmental Heads Each department head The Technical Lead shall be responsible for communications with their departmental staff and any actions needed leading efforts to maintain continuity of their business functions. Departmental heads shall communicate regularly with executive staff and the Lead Engineer.Tekai services to customers during a disaster. | ||
Managers | Managers shall be responsible for communicating with their direct reports and providing any needed assistance for staff to continue working from alternative locations. | ||
COOCIO | The COOCIO, in conjunction with the CEO and CFO COO shall be responsible for any external and client communications regarding any disaster or business continuity actions that are relevant to customers and third parties. | Principal Engineer | The Principal Engineer, in conjunction with the COO, shall be responsible for leading efforts to maintain continuity of Tekai services to customers during a disaster. |
COO | The COO shall be responsible for internal communications to employees as well as any action needed to maintain physical health and safety of the workforce. The COO shall work with the Lead Engineer to ensure continuity of physical security at the Tekai office. |
...
KEY BUSINESS PROCESS | CONTINUITY STRATEGY |
|---|---|
Customer (Production) Service Delivery | Rely on service provider availability commitments and SLAs |
IT Operations | Not dependent on HQ. Critical data is backed up to alternate locations (Github | Gitlab | Bitbucket). |
Utilize Gmail and its distributed nature, rely on Google's standard service level agreements. | |
Finance, Legal and HR | All systems are vendor-hosted SaaS applications. |
Sales and Marketing | All systems are vendor-hosted SaaS applications. |
...
severe weather, regional power outage, earthquake) affecting the larger Turku Helsinki region.
Version | Date | Description | Author | Approved by |
1.0 | 01.03.2025 | First version | Lucas | |
...
- Notify Customer Base that proactive monitoring is offline
- Normal operations continue
Disaster Event at HQ Turku & LuxembourgHelsinki
CRM, Telephony, Video Conferencing/Screen Share & Corp Email unaffected SUPPORT offline
...